Shipping policy
Shipping Costs & Delivery Times
Shipping Within Germany
Hermes ParcelShop Delivery (via Packeta)
Shipping cost: €6.59
Free shipping on orders over €60.
Hermes Home Delivery (via Packeta)
- up to 1 kg: €7.05
- over 1 kg: €7.50
Free shipping on orders over €60.
Delivery Time
Standard delivery time within Germany is typically 2–5 business days.
Shipping to Austria
DPD Home Delivery (via Packeta)
Shipping cost: €9.25
Free shipping on orders over €60.
Delivery Time
Delivery to Austria typically takes 2–5 business days.
Shipping Partners
Orders are shipped via Packeta in cooperation with the following logistics partners:
- Hermes (Germany)
- DPD (Austria)
Available delivery options include:
- Hermes ParcelShop delivery (Germany only),
- home delivery,
- shipment tracking included.
Packaging
Your confectionery products are carefully packed to minimize the risk of damage during transportation.
We use only food-safe packaging materials that comply with applicable hygiene and safety regulations.
Delivery Addresses
Orders are delivered exclusively to the delivery address provided during checkout.
ParcelShop Deliveries
Once your shipment is ready for collection at the ParcelShop, you will receive a notification via email or SMS.
To collect your package, you will need:
- your tracking or shipment number,
- a valid photo identification document.
Shipments are typically stored at the ParcelShop for 7–10 days.
Unclaimed shipments are automatically returned to the sender.
Delivery Times
Please note that deliveries are not made on weekends or public holidays.
In exceptional circumstances, delivery delays may occur due to high shipping volumes or other external factors beyond our control.
Contact for Delivery Issues
If you have any questions regarding your shipment or experience any delivery-related issues, please contact us via the contact form available on our website.
Our customer support team will be happy to assist you and will do its best to provide a fast and satisfactory solution.